Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installation and delivery team on 0800 052 1734. cable from wall. Stay safe online. I sign up for vm broadband and I was offered self instalation kit . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Thank you for making your first post regarding the wall socket and your self install. Hi, Want to share my experience so far getting connected to VM. SpeedQuickStart, set up and connections. Post up some photos of your wall socket and its cable ends and Hub socket. Call the Pre-installation and delivery team on. But I have no Virgin Media Wall socket in my room. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. How can we - 5041171 Options. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. I can’t push - 5368162. I recently applied and received the delivery for a virgin package of tv broadband. 3 weeks ago. I’ve tried calling but the people I’m connected to keep hanging up. Account - Mobile. Account - Mobile. 195. We have a virgin media wall socket with an ethernet port in the. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. Pop the power cable into a nearby plug socket, and turn it on. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. (I wish they had offered me that instead of the self install in the first place to be honest,. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Once you have hunted around for the examples linked above, if you don't think you have a conn. But I can't figure out how to connect the modem to the wall. I'm very sorry to hear about the non wall socket. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRelocate Virgin Media Router in QuickStart, set up and connections 20 minutes ago; Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Solved: Hello, we got our self install kit delivered and I wanted to connect it, but we don't have a VM socket in our house So I need help - 5308127 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. . Stream from Virgin Media. 0 Kudos. Tudor. D01 C9W8. However the wall socket doesn’t have the correct connection for the cable with the hub. Switched On Families. Tudor. This seems to be the only way that i can speak to someone about the issue. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I tried both the wires, it didn’t set up the WiFi. Next, connect the power cable. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. I was unable to do step 1. Options. Community Natter. Forum; Apps. Friday or 8AM. But I have no Virgin Media Wall socket in my house. We would like to show you a description here but the site won’t allow us. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Absolutely not. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin Media Quickstart set up. Virgin Media; My Virgin Media;. I make the order with Quick Install, but I don’t have any wall socket in my house. Account - Cable. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Security matters. You need a small spanner to remove this. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Wall socket cable does not fit in QuickStart, set up and connections a week ago; Top. You may need to use the. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. Ordered VM broadband and was recommended by the website to select the self quick install option. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Can you check outside and look for the. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday New Install Assistance. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 1 Kudo. Networking and WiFi. No wall box engerner needed on 22-09-2022 18:24 Hello I have had the self install kit for over a week no when I put my post code in it said I could use self install kit but when it arrived I found out I have no wall socket I have not been able to log in to my vm account at all I have been trying to contact virgin for a week with no luck at. Switched On Families. UmbraRabbit. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Connection To socket and hub firm. Perfect for when you can’t all decide on what to watch. in QuickStart, set up and connections Saturday; I have ordered a quick start self install kit, but have no VM socket in the house i moved to in QuickStart, set up and connections 2 weeks ago; Hub 3 set up in QuickStart, set up and connections 3 weeks agoSolved: Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall - 5410272. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Phone Switchover. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Is there some way I can convert RJ11 to coax or will I have to (if. on 15-04-2023 16:54. Chatter and natter. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. Very. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Quick tips on prepping for Virgin Media technician's visit. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. QuickStart, set up and connections. I am trying to set up our wifi. Manage Your Account. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Account - Cable. Dave. Switched On. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Manage Your Account. Need some help with the installation. . These are usually provisioned from an equipment cupboard outside the flats. into the Virgin Media socket on your wall. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. Up to speed. Ju. The cable could be hidden within, or behind, furniture. SpeedQuickStart, set up and connections. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Networking and WiFi. Virgin let me select the self set up kit. Just moved in to new (rental) flat. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Tudor. Hello, my isolator cable does not fit into the virgin media wall socket. The OUT terminal from the Technetix isolator has a terminator cap on it. No wall socket to connect. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. New to the UK and just moved into our first home here. The cable could be hidden within, or behind, furniture. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Plug the cables into the hub. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. But I have no Virgin Media Wall socket in my room. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. . Browse Virgin Media Virgin Media Community. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Networking and WiFi. I am so sorry to hear that you seem to be missing a wall socket in the home. Security matters. Thanks for the reply. Solved: I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator - 4987502. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Account - Mobile. Switched On Families. Call the pre-installation and delivery team on 0800 052 1734. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. QuickStart, set up and connections. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Virgin Fibre Areas only. - 5390715. New to the UK and just moved into our first home here. Virgin Media; My Virgin Media; Shop; Help;. You will need to use VM supplied coax cables from the. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. Virgin Media;. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Networking and WiFi. Manage Your Account. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I was unable to do step 1. No Wall Socket For Self Install Virgin Media Community 4594311. Explain what needs to be done and book an engineer visit. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. Community Natter. Just a open reach socket. After 2 calls to the helpdesk, still got flashing green bar and solid green WiFi signal. 3K subscribers in the VirginMedia community. Options. A master socket is the main socket for the phone line in your home, not an. Account - Cable. Turn on and get connected. Account - Cable. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Virgin Phone Switchover. Socket should be on the underside. I highly doubt my landlord will allow a virgin coax input to be installed. 1. Select the correct HDMI input for your box. Chatter and natter. There is no other wall socket or anywhere for the round wire to go. You can see in the pictures it loo ks like it has been redirected to - 5347741. May I know which one I can connect. Turn on and start the hub. The cable could be hidden within, or behind, furniture. Chatter and natter. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Sorry to hear you need some additional support with your installation due to missing some sockets required. I followed the steps mentioned. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. . Sometimes there is no wall box, just a trailing cable. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. It is surface clipped usually. Networking and WiFi. Connect the cable adaptor to the black banded end of the 3m isolator cable. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. But. Account - Cable. . Back a step. Do please follow the helpful advice offered by , and keep us updated. That is the correct fitting, it should push on unless its too loose inside the large housing. The Gamer Lounge. The wall box may be branded with the logos of an old cable TV company (not VM). The cable going in will be a double “shotgun barrel” type cable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If an engineer is offered - accept that. Can a member of the team contact me to arrange a. See where this Helpful. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Virgin cables must only be provided by isolated sockets provided by Virgin Media. . Have I helped? Click Mark as Helpful Answer or use Kudos to say. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks mate. Surly there has been a connection previously otherwise we wouldn't have bee. Any idea what next? TY. Now to my Issue: I opted for the self-installation ki. My Virgin Media App. Account - Cable. Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. There is no fibre socket in this house. Plug into the wall socket. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. I ordered a broadband only package because it said I could self install the kit. I’m having the exact same problem. Re: My Flat doesn’t have wall socket. Unlike Virgin Media, BT’s self-installation process is free of charge. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Browse Virgin Media Virgin Media Community. Push the white cable with the black label into the Hub. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. If QuickStart you shoul already have the socket or maned the technician will do. The Messiest Home Unifi Setup Ubiquiti Community. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Explain what needs to be done and book an engineer visit. Look for an omnibox on the outside of your property and try and trace the cable. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If I. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Virgin Mobile. Switch on your TV, then using your own TV remote press the Input, AV or Source button. But I have no Virgin Media Wall socket in my house. Try tracing the cables back to the house from the brown box outside. I’ve received self-installation kit today. I have also checked outside and there is no box either on my property or on my boundary wall. This so calle. However, there is no Virgin Media Wall socket in my house. How To Connect Old Bt Master New Virgin Nte5 Avforums. Options. Virgin Media; My Virgin Media; Shop;. Turn on your TV and get connected. On our system, we would have had it listed as serviceable which normally does mean QuickStart's can be done. If you have been given a Quickstart pack,. 5. Forum; Apps. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. Stay safe online. QuickStart, set up and connections. However, I do not have any of the specified wall sockets available. Perfect for when you can’t all decide on what to watch. You can also check for a loose cable as not all properties have a socket. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. 2 as the wire is already in. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. 2) plug new provided cable into hub. . First picture is telephone socket which is now not used. Residential Installation Virgin Media. Wall Socket. on 27-10-2022 09:24. This is something we can certainly get changed over to a manned install for you but in order to. Cihank617. 3 weeks ago. The cable could be hidden within, or behind, furniture. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Intelligent WiFi Pod Trial. Installation Guide. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Hi . Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. There is a VM phone socket but no wall socket to get my WiFi etc up and running. QuickStart, set up and connections. If you're happy with this and for the charge we can make the arrangements for you 🙂. Also having this issue and trying to get through to them on the phone. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. 0 Kudos Share. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. Solved Fibre Phone Upgrade Virgin Media Community 4863537. . SpeedBroadband wall socket. We would like to show you a description here but the site won’t allow us. This means you'd have to change your install to a manned one instead. £8p/m extra or included with Gig1 or Volt. Self installation but NO wall socket in. . Everything you need is posted to you. CUSME. Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. Plug into the Hub. No wall socket. Hi, im writing this as a last resort, as customer service has been woeful. There are multiple different branded wall boxes inside our flat but none. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Then push the connector VM have provided over the screw thread. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Re: No wall socket. I’ve tried calling but the people I’m connected to keep hanging up. . Follow the instructions on screen to finish your setup. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Browse Virgin Media Virgin Media Community. Post a few pictures of what you have. The cable could be hidden within, or behind, furniture. However, I do not have any of the specified wall sockets available. I can’t find any trailing cable at all. Picked up my self install but I cannot work out what my 'live' wall plug is. You need to go outside and locate the brown or grey omnibox on the wall. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. . Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. My Virgin Media App. Moved to a new flat on 01/12/22. My Virgin Media App. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. how can I go about changing our self install to having someone come and install it for us? on 03-08-2020 18:05. Hello Virgin Media, we moved into a new house. Occasionally only a very short stub of wire is left. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. I was told when purchasing the broadband package that fibre was available here. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Register today and see the benefits for yourself. Hi. If it would benefit you, we do offer a click and collect service. But I don't think I have any Virgin Media Wall sockets in my house. Got my virgin media self install kit but I don't have a virgin socket. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Account - Mobile. Ordered VM broadband and was recommended by the website to select the self quick install option. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Self install on 13-06-2022 17:14. . No Virgin Media Wall Socket on 13-04-2022 14:47. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. . Browse Virgin Media Virgin Media Community. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Manage Your Account. All the wall sockets I can see are for BT. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Should I cancel and request an engineer to install. I am hoping a membe. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. I am hoping a membe. Sometimes there is no wall box, just a trailing cable. Plug into the Virgin Media wall socket. Browse Virgin Media Virgin Media Community. The wall box may be branded with the logos of an old cable TV company (not VM). No Virgin media wall socket. Some new sockets may look like one of the below. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. There must have been a previous installation or you would not have been offered a self install. Options.